Frequently Asked Questions — 7ez Your Complete Guide
Everything you need to know about 7ez — from opening your account and making your first bKash deposit to understanding bonus terms, cricket betting rules, and staying safe online.
Welcome to the 7ez FAQ page — your central resource for quick, reliable answers. Whether you are a first-time player in Dhaka curious about how to deposit via bKash, or a seasoned bettor in Chittagong asking about BPL match rules, this page covers every major topic our Bangladesh players ask about. Browse by category below to find exactly what you need.
Account & Registration
How do I create a 7ez account?
Creating a 7ez account takes less than three minutes. Visit the 7ez Login page, click Register, fill in your mobile number, email address, and preferred password, then verify your phone via OTP. You must be 21 years or older to register. Once verified, your account is active immediately and you can make your first deposit.
What documents do I need for KYC verification on 7ez?
7ez requires a government-issued photo ID for KYC — your National ID card (NID), passport, or driving licence is accepted. Upload clear photos of both sides of your NID via the account verification section. KYC is mandatory before processing any withdrawal. Verification typically completes within 24 hours on working days.
I forgot my 7ez password — how do I reset it?
You can reset your 7ez password instantly using the Forgot Password link on the login page. Enter your registered mobile number or email address, receive a one-time reset code via SMS or email, then set a new password. If you no longer have access to your registered contact details, reach out to 7ez customer support for assisted recovery.
Can I close my 7ez account permanently?
Yes, you can request permanent account closure by contacting 7ez customer support. Before submitting the request, ensure all pending withdrawals are processed and your balance is zero or withdrawn. Account closure requests are processed within 5 working days. If you are closing your account due to gambling concerns, 7ez also offers self-exclusion tools as a first step.
Deposits & Withdrawals
How long does a bKash deposit take on 7ez?
bKash deposits on 7ez are credited to your account within 1 to 2 minutes in most cases. Simply go to the Deposit section, select bKash, enter the amount, follow the bKash payment instructions using your registered bKash number, and submit the transaction reference. Deposits made during peak hours (evenings in BST) may occasionally take up to 5 minutes.
What is the minimum deposit amount on 7ez?
The minimum deposit on 7ez is ৳200 for bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Islami Bank, the minimum is ৳500. There is no maximum deposit cap enforced by 7ez, though your payment provider may impose its own transaction limits. Always check current limits in the Cashier section of your account.
How do I withdraw money from 7ez to my Nagad account?
To withdraw to Nagad from 7ez, navigate to the Withdrawal section in your account dashboard, choose Nagad as the method, enter the amount and your Nagad mobile number, then confirm. Withdrawals to Nagad are typically processed within 30 minutes to 2 hours after KYC is approved. The minimum withdrawal amount is ৳500 and the registered Nagad number must match your 7ez account details.
Are there any fees for deposits or withdrawals on 7ez?
7ez does not charge any platform fee for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may deduct its standard service charge from the transaction. Bank transfers via Sonali Bank or City Bank may also carry the bank's own fee. Always confirm charges with your payment provider before initiating a transaction.
What is the minimum withdrawal amount on 7ez?
The minimum withdrawal amount on 7ez is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers the minimum is ৳1,000. Withdrawals are only processed after KYC verification is complete. If your withdrawal request is pending for longer than 4 hours, contact 7ez support with your transaction reference number.
Games & Gameplay
Can I bet on BPL cricket matches on 7ez?
Yes, 7ez offers comprehensive betting markets for BPL (Bangladesh Premier League) matches, including match winner, top batsman, total sixes, and live in-play markets. BPL odds are updated in real time throughout the match. You can also bet on IPL, T20 World Cup, Bangladesh Tigers bilateral series, and other international cricket tournaments from the Cricket section.
What slot game providers are available on 7ez?
7ez features slot games from leading global providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You can find hundreds of titles ranging from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds and free spins. All games use certified RNG (Random Number Generator) software to ensure fair outcomes on every spin.
Is live casino available on 7ez, and which games can I play?
7ez's live casino section is powered by Evolution Gaming and Ezugi, offering real-time games streamed from professional studios. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Dragon Tiger, and Crazy Time. Games run 24/7 and are accessible on both Android and iOS smartphones without downloading any app.
Can I play 7ez games on my Android or iPhone?
Yes, all 7ez games are fully optimised for mobile browsers on Android and iOS. No app download is required — simply open your phone's browser, visit 7ez, log in, and play. The mobile interface is designed for one-hand operation on screens from 5 to 6.7 inches. Cricket betting, live casino, and slots all load quickly on standard 4G connections used across Dhaka, Sylhet, and Chittagong.
Bonuses & Promotions
What welcome bonus does 7ez offer to new players?
7ez offers a welcome bonus on your first deposit — the exact percentage and maximum amount are displayed on the Promotions page at the time of registration. To claim the bonus, opt in during the deposit process. The welcome bonus applies to both sports betting and casino games, giving new players flexibility on how they use their bonus funds.
What is the wagering requirement for 7ez bonuses?
The wagering requirement for 7ez bonuses varies by promotion type and is always stated clearly in the individual bonus terms. As a general guide, sports betting bonuses carry lower rollover requirements than casino bonuses. Always read the full bonus terms before claiming. Wagering must be completed within the validity period shown in the promotion details.
Do free spins winnings count toward the wagering requirement on 7ez?
Free spins winnings on 7ez are credited as bonus funds and are subject to the stated wagering requirement before they can be withdrawn as real cash. The rollover multiplier for free spin winnings is listed in each promotion's terms. Once the wagering requirement is fully met, the remaining balance converts automatically to withdrawable real money.
Does 7ez have a loyalty or VIP program?
Yes, 7ez runs a loyalty program that rewards regular players with points for every real-money bet placed on sports and casino games. Accumulated points can be exchanged for bonus funds, free spins, or exclusive VIP rewards. Higher tiers in the VIP program unlock faster withdrawal processing, dedicated account managers, and personalised promotions for active Bangladesh players.
Safety & Responsible Gaming
Is 7ez a safe and legitimate platform for Bangladesh players?
7ez is a safe and reliable online gaming platform that uses 256-bit SSL encryption to protect all user data and financial transactions. The site operates under fair play certification and employs RNG-verified game software from licensed international providers. While online gambling regulations in Bangladesh are evolving, 7ez maintains industry-standard security practices to give players a trustworthy environment.
What is the minimum age to play on 7ez?
The minimum age to register and play on 7ez is 21 years old. This applies to all players in Bangladesh without exception. During KYC verification, your age is confirmed against your National ID or passport. Any account found to belong to a person under 21 will be suspended immediately and all funds will be returned after identity confirmation.
How do I set a deposit limit or self-exclude on 7ez?
7ez provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits, activate a cooling-off period, or request a full self-exclusion that locks your account for a chosen duration. These tools are available 24/7 and take effect immediately. If gambling is affecting your daily life, we strongly encourage using self-exclusion as a first step.
Where can I get help if gambling is becoming a problem?
If you feel that gambling is negatively impacting your finances, relationships, or mental wellbeing, please reach out for support immediately. 7ez's responsible gaming page contains self-assessment tools and links to recognised support resources. You can also contact 7ez support directly to activate account restrictions or self-exclusion. Recognising the problem early is the most important step toward recovery.
Why Players Trust 7ez
Instant Payments
bKash, Nagad, and Rocket deposits process in under 2 minutes on 7ez.
24/7 Support
Our support team is available around the clock to resolve your queries in English.
SSL Secured
All transactions and personal data are protected by 256-bit SSL encryption.
Mobile-First Platform
7ez is built for Android and iOS — play cricket betting and slots on any smartphone.
BDT Payments
Deposit and withdraw in Bangladeshi Taka via bKash, Nagad, Rocket, and major banks.
Fair Play Certified
All casino games on 7ez use certified RNG software audited by independent testing labs.
Still Have Questions?
Our support team is available 24/7 to help Bangladesh players with any account, payment, or gameplay question. Join 7ez today and experience a secure, fast, and rewarding platform.